Shipping policy

At Aluna Luxe Hair, we are committed to delivering premium-quality hair extensions safely and as efficiently as possible. Please read the information below regarding our shipping process and estimated delivery times.

Pre-Order Items

At Aluna Luxe Hair, we work primarily with pre-orders. This means that your hair is specially sourced and prepared after your order has been placed.

Processing & Delivery Time

Netherlands

7–14 business days

Europe

10–18 business days

These estimated timeframes include:

Order processing
Sourcing from our supplier
Final quality inspection
Packaging and shipment to you

Why Pre-Order?

Each bundle is carefully selected, quality checked, and prepared before shipment to ensure our luxury quality standards are maintained.

You will receive a tracking number via email once your order has been shipped.

In-Stock Items (Coming Soon)

Selected products may occasionally be available for faster delivery.

Estimated Delivery Time for In-Stock Items

Netherlands

1–3 business days

European Union

3–7 business days

Tracking information will be sent by email once the order has been dispatched.

Shipping Information

Shipping Carriers

Depending on your location, we may ship with:

DHL
PostNL
UPS
FedEx

Shipping Methods

Netherlands

DHL or PostNL

European Union

DHL, UPS or FedEx depending on destination and availability.

Important Information

Aluna Luxe Hair is not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping and contact information at checkout.
We are not liable for lost packages due to incorrect or incomplete addresses provided by the customer.
If a package is delivered to a neighbor, safe place, or pickup point according to the carrier’s delivery policy, responsibility transfers to the customer after confirmed delivery.
Delivery times are estimates only and may vary during holidays, sales periods, or high-demand periods.

Delays

In rare cases, delays may occur due to supplier, logistics, or transportation issues beyond our control. If this happens, we will keep you informed regarding the status of your order.