Shipping policy
At Aluna Luxe Hair, we are committed to delivering premium-quality hair extensions safely and as efficiently as possible. Please read the information below regarding our shipping process and estimated delivery times.
Processing & Delivery Time
Standard Product
Netherlands
6–9 business days
Europe
7–11 business days
Colored Bundles | Made to Order
Our Colored Bundles are made to order and require additional processing time. After placing your order, please allow:
- Netherlands: approximately 2 weeks for delivery
- European Union: approximately 2–3 weeks for delivery
Each bundle is professionally color-treated and prepared especially for you, which is why we take extra care to ensure the highest quality before shipping.
These estimated timeframes include:
● Order processing
● Quality inspection
● Packaging
● Shipment to your destination
Every order is carefully prepared and quality checked before shipment to ensure it meets our luxury quality standards.
You will receive a tracking number via email once your order has been shipped.
Shipping Information
Shipping Carriers
Depending on your location, we may ship with:
● DHL
● PostNL
● UPS
● FedEx
Shipping Methods
Netherlands
DHL or PostNL
European Union
DHL, UPS or FedEx depending on destination and availability.
Important Information
● Customers are responsible for providing accurate shipping and contact information at checkout.
● We are not liable for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control.
● We are not liable for lost packages due to incorrect or incomplete addresses provided by the customer.
● If a package is delivered to a neighbour, safe place, or pickup point according to the carrier’s delivery policy, responsibility transfers to the customer after confirmed delivery.
● Delivery times are estimates and may vary during holidays, promotional periods, or other high-demand periods.
Delays
In rare cases, unexpected delays may occur due to logistics or transportation circumstances beyond our control. If this happens, we will keep you informed regarding the status of your order.
Contact
For any shipping-related questions, please contact us at:
info@alunaluxehair.com