Refund policy

Return & Refund Policy

At Aluna Luxe Hair, customer satisfaction and hygiene are our top priorities. Please read our return policy carefully before placing an order.

Right of Withdrawal

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days after receiving your order.

To exercise this right, please notify us by email within 14 days of delivery and include your order number.

After notifying us, you have an additional 14 days to return the item.

Return Eligibility

At Aluna Luxe Hair, customers may inspect the product carefully upon delivery. However, products showing signs of use or handling beyond normal inspection cannot be returned for hygiene reasons.

To be eligible for a return:

● The security label/tag attached to the hair bundle must remain fully intact and may not be removed.

● The product must be unused, unworn, unwashed, unstyled, uncut and unaltered.

● The product must be returned in its original packaging and condition.

Hygiene & Safety

For hygiene reasons, returns cannot be accepted if:

● The security label/tag has been removed.

● The product shows signs of wear, styling, brushing, washing, cutting, coloring or damage.

Returns that do not meet these conditions may not be eligible for a refund.

Order Changes & Cancellations

Once an order has been placed, it immediately enters our processing system. For this reason, we are unable to modify or cancel orders after they have been confirmed.

This policy does not affect any statutory consumer rights that may apply under applicable law.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We strongly recommend using a tracked shipping service, as we are not responsible for lost or missing returns.

Refunds

Once the returned product has been received and inspected, approved refunds will be processed to the original payment method within 14 days.

We reserve the right to reduce the refund amount if the product has been handled beyond what is necessary to inspect it.

Faulty or Incorrect Items

If you receive a defective, damaged or incorrect item, please contact us within 48 hours of delivery.

Please include:

● Your order number

● Clear photos of the issue

We will assess the situation and provide an appropriate solution as quickly as possible.

Contact

For any questions regarding returns or refunds, please contact us at:

info@alunaluxehair.com