Frequently asked questions

Do you ship internationally?

Right now we only ship in Europe and the Netherlands.
Can I return or exchange my order?

Returns and exchanges are accepted under certain conditions. Please refer to our return policy for full details.
Will extensions damage my natural hair?

When installed and maintained correctly, extensions should not damage your natural hair.
What is the difference between Cambodian wavy and your Body Wave extensions?
  • Cambodian hair refers to origin/structure: typically thick at the root, full-bodied, durable, and often has a natural texture that holds styles well. It’s a premium, sturdy hair type prized for volume and longevity.
  • Body Wave describes a wave pattern/texture: soft S-shaped waves that can be produced on hair from various origins. Body Wave describes the finished look (a loose, natural wave), not where the hair comes from. In short: “Cambodian” = origin/hair structure; “Body Wave” = specific wave texture/style.
What types of hair do you sell? 


We sell raw and virgin hair. The only raw product we offer right now is our raw straight bundle “raw” is included in that product’s title. All other products are virgin hair.
How many grams is one bundle?

Each bundle weighs 100 grams.
What does Double Drawn mean? 

  • Double drawn hair refers to a premium sorting process where shorter hairs are carefully removed from the bundle. This results in hair that is thick and full from top to bottom, rather than tapering off at the ends.
    With double drawn bundles, you can expect:

    A fuller, more voluminous look
    Even thickness throughout the entire length
    A more luxurious and polished finish

    This makes double drawn hair ideal for clients who want a dense, high-end appearance without needing multiple bundles.
What does “virgin hair” mean?     


Virgin hair is collected from multiple donors and has not been chemically treated. Because it combines hair
from different sources, cuticle alignment is less consistent than raw hair. It remains a high-quality product at a
more accessible price point.
How long do the extensions last?       

Raw hair: Lasts 3 to 5 years with proper care.

Virgin Hair: Lasts 1 to 2 years with also proper care.
Can I color or heat-style the hair? 


Virgin hair can be heat-styled and colored, but coloring/bleaching may affect longevity. Raw hair is more resilient but still requires professional coloring for best results. Always use heat protectant and low-medium heat settings.
How do I know if a product is raw or virgin on the product page?

If a bundle is raw, “raw” appears in the product title. Otherwise it is virgin hair.
What does Raw hair mean?


Raw hair is sourced from a single donor and has never been chemically processed. Cuticles remain intact
and aligned, which eliminates tangling and significantly extends lifespan. Raw hair can be coloured,
bleached, and restyled repeatedly without substantial degradation
What is the origin of your hair extensions?

All of our hair extensions are sourced from Vietnam. We specialize in high-quality Vietnamese hair, known for its strength, natural shine, and long-lasting durability.

Key features of Vietnamese hair:

100% natural human hair – no synthetic blends

Strong and durable – less prone to breakage compared to other hair types

Naturally straight to slightly wavy – blends easily with many hair textures

Silky and smooth texture with a healthy shine

Long lifespan with proper care

Minimal tangling and shedding

We carefully select our Vietnamese hair to ensure consistent quality across all our products.
are your extensions 100% human hair?

YEs, all our extensions are made from 100% high-quality human hair, ensuring a natural look, feel, and long-lasting results.